Privacy Policy

We collect information you provide directly to us, as well as information generated through your use of our services. This includes:

• Personal Information: Name, email address, phone number, company name, billing address, and other details you provide when creating an account, subscribing to a plan, or contacting us.
• Usage Data: Information about how you interact with our platform, including pages visited, features used, search queries, API calls, and session duration.
• Device Information: Browser type, operating system, device identifiers, IP address, language preferences, and referring URLs.
• Transaction Data: Payment method details (processed by our third-party payment processor), subscription history, and invoicing records.
• Uploaded Content: Parts data, catalog files, images, and any other content you upload to the platform for processing or enrichment.

We use the information we collect to:

• Provide, maintain, and improve our platform and services.
• Process transactions and send related information, including confirmations, invoices, and support messages.
• Send you technical notices, updates, security alerts, and administrative communications.
• Respond to your comments, questions, and customer support requests.
• Monitor and analyze usage trends and preferences to enhance user experience and develop new features.
• Detect, investigate, and prevent fraudulent activity, abuse, and other illegal or unauthorized activities.
• Personalize your experience and deliver content and recommendations relevant to your interests.

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share data with third-party vendors who perform services on our behalf, such as payment processing, analytics, email delivery, hosting, and customer support. These providers are contractually obligated to use your information only as necessary to provide their services.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• Legal Compliance: We may disclose information when required by law, regulation, legal process, or governmental request.
• Protection of Rights: We may share information when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity and to personalize your experience. These technologies help us understand how our platform is used, remember your preferences, and deliver relevant content.

You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of certain features. For detailed information, please see our Cookie Policy.

We retain your personal information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law or for legitimate business purposes such as fraud prevention and financial record-keeping.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to certain legal exceptions.
• Portability: Request a machine-readable copy of your data for transfer to another service.
• Objection: Object to the processing of your data for direct marketing or other purposes.
• Withdrawal of Consent: Where processing is based on consent, you may withdraw consent at any time without affecting prior processing.

To exercise any of these rights, contact us at support@autotek.io. We will respond to your request within 30 days.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, regular security audits, access controls, and employee training. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Autotek operates through AUTOTEK FZCO (Dubai CommerCity, UAE) and AUTOTEK USA INC. (Delaware, USA). Your information may be transferred to and processed in countries other than the one in which you reside, including the United Arab Emirates and the United States. We ensure that any international transfers of personal data are subject to appropriate safeguards, including standard contractual clauses and other legally recognized transfer mechanisms, to provide a level of data protection consistent with applicable laws.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly. If you believe a child has provided us with personal data, please contact us at support@autotek.io.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the “Last updated” date at the top of this page and, where required by law, provide additional notice such as an email or in-app notification. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: